Store Policies

Below is a list of various store coupon policies. These can be very important to know before you go shopping.

Store Policies

 
FOOD BASICS STORE POLICY
We accept one valid coupon per item purchased.
We accept coupons issued by our Company and printed from our Company website www.foodbasics.ca.
Unfortunately, due to fraudulent activity with internet coupons, we do not accept coupons that are printed from any other websites, either on-line coupons or e-coupons.
We accept manufacturer coupons issued by Save.ca and webSaver.ca. These coupons are ordered from the website and mailed to the Customer’s home. These coupons are not printed from the internet.
Regards,
Food Basics Customer Care

FOODLAND STORE POLICY
We accept original coupons for products we sell, providing the coupon is intact and legible, proper size of item is purchased, coupon has not expired, has a coupon offer code or UPC, and it contains a Canadian redemption address. We accept one coupon per item. Coupon amount may not exceed purchase price of item.
Internet coupons may be accepted if they meet the above and the following criteria:
• There must be a picture of the product on the coupon.
• The printed coupon must not be blurry.
• The face value of the coupon cannot exceed $5.00 off.
• We do not accept free product internet coupons.
• The expiry date should not exceed 6 weeks from the day it was printed. All internet coupons will have an expiry date visible.
• The coupon must have a Canadian redemption address.
• The coupon must have only one UPC (i.e. bar code).
• The coupon must say “INTERNET COUPON” to be legitimate.
In regards to BOGO items, a coupon may be accepted for the item purchased but not for the free item.
I hope this clarifies our policy. Coupon acceptance is at the discretion of store management. Please feel free to speak with the Store Manager should you have any other concerns or questions.
GIANT TIGER STORE POLICY
Please note that if it is a valid manufacturers’ coupon with the manufacturer’s information available (i.e includes instructions to retailers, barcode, expiry date etc), we do accept Internet coupons.
As for your second question our system is not currently linked to the item and Manufacturer’s coupons are treated as tender. For this reason, the full amount of the coupon would be applied.
(this means you can get OVERAGE at Giant Tiger if the coupon value is higher than the item value, and it may be used toward the rest of your purchase. It will not however be paid out.)
Your interest in Giant Tiger is appreciated.
METRO STORE POLICY
Unfortunately, due to fraudulent activity with internet coupons, we do not accept coupons that are printed from any other websites, either on-line coupons or e-coupons.
We accept manufacturer coupons issued by Save.ca and webSaver.ca. These coupons are ordered from the website and mailed to the Customer’s home. These coupons are not printed from the internet.
Regards,
Metro Customer Care

NO FRILLS STORE POLICY
1.0 PolicyCoupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according the terms and conditions printed on the coupon. Manufacture coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.

2.0 Guidelines
2.1 The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.
2.2 Only Canadian coupons are accepted.
2.3 The expiry date must be valid.
2.4 The coupon must be presented at time of purchase.
2.5 A coupon cannot be redeemed against the “free” item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.
2.6 Coupons have no cash value.
2.7 If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.
2.8 All sales taxes are paid by the customer at the retail value of the product. Refer to 2.9 to see Free Item guideline.
2.9 The value of a coupon that offers a product for free will include the amount of any applicable taxes.
2.10 Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.
2.11Photocopies are not accepted.
2.12 Coupons are void if they appear distorted or blurry.
2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.
2.14 The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.
3.0 General Information
3.1 Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines. We appreciate your patience during this validation process.
3.2 Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.
3.3 We may change this policy without notice at any time.
3.4 All coupon redemptions are subject to the policy in effect at time of redemption.
3.5 Competitor’s coupons are not accepted.

REAL CANADIAN SUPERSTORE STORE POLICY
1.0 PolicyCoupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according the terms and conditions printed on the coupon. Manufacture coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.

2.0 Guidelines
2.1 The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.
2.2 Only Canadian coupons are accepted.
2.3 The expiry date must be valid.
2.4 The coupon must be presented at time of purchase.
2.5 A coupon cannot be redeemed against the “free” item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.
2.6 Coupons have no cash value.
2.7 If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.
2.8 All sales taxes are paid by the customer at the retail value of the product. Refer to 2.9 to see Free Item guideline.
2.9 The value of a coupon that offers a product for free will include the amount of any applicable taxes.
2.10 Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.
2.11Photocopies are not accepted.
2.12 Coupons are void if they appear distorted or blurry.
2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.
2.14 The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.
3.0 General Information
3.1 Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines. We appreciate your patience during this validation process.
3.2 Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.
3.3 We may change this policy without notice at any time.
3.4 All coupon redemptions are subject to the policy in effect at time of redemption.
3.5 Competitor’s coupons are not accepted.

REXALL PHARMA PLUS STORE POLICY
We do not have a coupon policy.
Whatever is on the back of the coupon is what we honour.
I know our stores do accept manufactures coupons; however some Rexall coupons might have a disclaimer that says that it cannot be used in conjunction with any other promotions.
Ultimately, the store manager has the final say whether or not you can use two coupons together or not.
Hope that helps,
Eshita
Rexall Family of Pharmacies
Customer Service
1-877-378-4100
information@rexall.ca
Visit us at http://www.rexall.ca

SHOPPERS DRUG MART STORE POLICY
Shoppers Drug Mart is pleased to accept coupons with the following conditions:
Physical Appearance:
- Must have a clearly printed bar code
- Must be legible
- Printed black and white coupons from the internet and email are accepted.
Photocopies or facsimiles are not accepted.
- Must be printed. Digital and mobile coupons are not accepted
- Must have a Legal statement/Dealer statement which includes:
Expiry date within 12 months of issuance
Valid P.O. Box for remittance (for Manufacturer’s Coupons)
- Must have a consistent offer for specific item(s). The same value or offer
should appear in all areas of the coupon. Accepted offers are:
For dollar/cents off
For free items (excludes internet coupons)
Buy one, get one free (BOGO) coupons
- Must not show signs of tampering
Guidelines and Restrictions:
- Non-Canadian coupons are not accepted
- Competitors’ coupons are not accepted
- Coupons are not redeemable for cash or credit
- Unless otherwise stated, only one coupon may be presented per item (except
when one additional coupon is for Shoppers Optimum Bonus Points)
- There is no limit to the number of coupons that can be used in a transaction;
provided that no more than one coupon is used per item
- The coupon presented must match the item purchased (including size, flavour,
and brand)
- If the value of the coupon exceeds the value of the product, the coupon is to
be processed as equal to the scanned retail of the product. The difference will
not be issued as change.
- Coupons may only be accepted for products sold in store
- Coupons may not be accepted as a form of tender (e.g. for Shoppers Optimum
Promotions where a customer would need to spend $50 to receive 20x the
Shoppers Optimum Points, if a coupon was used, the value of the coupon
would be deducted and does not count toward the promotion total.)
- For all instances, customers should be issued a receipt for the transaction
- Must meet the legal requirements as stated on the coupon

SOBEYS STORE POLICY
We accept original coupons for products we sell, providing the coupon is intact and legible, proper size of item is purchased, coupon has not expired, has a coupon offer code or UPC, and it contains a Canadian redemption address. We accept one coupon per item. Coupon amount may not exceed purchase price of item.
Internet coupons may be accepted if they meet the above and the following criteria:
• There must be a picture of the product on the coupon.
• The printed coupon must not be blurry.
• The face value of the coupon cannot exceed $5.00 off.
• We do not accept free product internet coupons.
• The expiry date should not exceed 6 weeks from the day it was printed. All internet coupons will have an expiry date visible.
• The coupon must have a Canadian redemption address.
• The coupon must have only one UPC (i.e. bar code).
• The coupon must say “INTERNET COUPON” to be legitimate.
In regards to BOGO items, a coupon may be accepted for the item purchased but not for the free item.
I hope this clarifies our policy. Coupon acceptance is at the discretion of store management. Please feel free to speak with the Store Manager should you have any other concerns or questions.

WALMART
The following represents guidelines shared with our stores to facilitate coupon handling.
• coupon is accepted only if store carries the item
• must be presented at the time of purchase
• only Canadian coupons are accepted
• the item purchased must match the item presented on the coupon. (identical in size, quantity, brand, style, flavour, color and /
or any other specs used to identify the product on the coupon)
• Expiration date must be present & be redeemed prior to the expiration
• Print-at-home internet coupons:
o must be legible
o must have “Manufacturer Coupon” printed on them
o have have a valid name & Canadian remit address
o must have a valid expiration date
o must have a scannable bar code
o can be buy one, get one free (BOGO) coupons
o are acceptable in black, white or color
• Manufacturer’s coupons
o dollar/cents off
o free items
o buy one get one free (BOGO)
o has “Manufacturer Coupon” printed
o must have valid name
o must have valid expiration date
o must have a scannable bar code
• Competitors coupons qualify if:
o issued by a Canadian competitor
o for a specific item for a specified price i.e. $2.99
o buy one, get one free (BOGO) coupons for items with a specified price
o they have a valid expiration date
o and are acceptable in black, white or color
# of coupons that can be used for each item
• only one acceptable coupon may be presented for each purchased item within a transaction
• store managers reserve the right to limit quantities where multiple coupons are being used for multiple purchases of the same
item
When coupon value exceeds the price of the item:
• the excess amount can be given as cash or can be applied toward the basket purchase , at the customer’s choice
Free merchandise with a coupon (BOGO)
• no sales tax is applied on the free merchandise

ZELLERS STORE POLICY
Guiding Principles
Each time a coupon is presented for redemption, the Zellers Cashier will be required to read the Terms & Conditions (T&Cs) on each individual coupon. This must be done to validate acceptance/ redemption criteria, and when applicable, the cashier will follow the acceptance rules established by Zellers (see below).
As a retailer, we agree to comply with the T&Cs stated on the coupons. The below ‘Zellers Acceptance/Redemption Rules’ are expected to clarify what we will allow, and what we will NOT allow (related to couponing at Zellers).
Zellers Acceptance/Redemption Rules
Provided that the coupon presented is still valid (has not expired),
A. We will allow customers to:
1.Redeem 1 coupon per item in a sales transaction (ratio 1:1 for each qualifying item) i.e. if you purchase 6 cans of tuna, you are entitled to redeem up to 6 coupons. Only one coupon per item is allowed.
2.Redeem a coupon that exceeds the current selling value (regular, sale, clearance or blue ticket price) of the item; provided that all coupons combined do not exceed the value of all items being purchased in the sales transaction. Note: if only 1 item is being purchased, and the value of the coupon exceeds the selling value of the item, the value of the coupon will be reduced to match the price of the item (before taxes). Per B2 below, cash back is not allowed.
3.Redeem coupons for ‘free’ items (which will be exempt from taxes).
4.Redeem coupons towards items that they hold a valid Raincheck for.
5.Redeem internet coupons (obtained and printed from reputable internet sites) for a $ value off ONLY (internet coupons for free items will NOT be accepted).
6.Redeem hydro coupons (only if Zellers is listed as a participating retailer i.e. on the vendor site).
7.Redeem a coupon towards an item in a sale which is being further discounted (at transaction level) on senior’s day, customer appreciation days, for credit discount offers or when using a SPC Card (Student Purchase Card).
8.Redeem coupons that provide a Canadian mailing address (for reimbursement) in the T&Cs.
9.Redeem Social Media Coupons (obtained and printed from a reputable social media site such as facebook.com/zellerscanada).
10.1Redeem coupons towards items that have been ‘price matched’ (per the guidelines of our price match guarantee noted in our weekly circulars).
B. We will NOT allow:
1.Coupon stacking (use multiple coupons towards the purchase of a single item in a sales transaction).
2.Cash back (if the coupon amount exceeds the current selling value of the item).
3.Redemption of expired coupons.
4.Facsimiles (photocopies) or reproductions of any coupons.
5.Redemption of coupons valid in the US only or any other countries.
6.Redemption of coupons towards products that are not explicitly illustrated or described on the actual coupon.
7.Redemption of coupons presented to the cashier on a portable handheld device (i.e. smart phone, iPad etc) unless the offer is explicitly communicated as such to support a Zellers offer on facebook.com/zellerscanada.
8.Redemption of mail-in rebate coupons.
9.Redemption of coupons if the T&C states ‘do not accept without a dot-scan barcode below the expiry date’ and the coupon presented does not display the barcode in the noted spot.